FAQ

How long does shipping take?

Orders are normally processed in 1–2 business days. Standard Shipping generally takes another 4–6 business days after shipment. Weekends and United States federal holidays are not business days.

How do I track my order?

When tracking is available after shipment, it is sent to the email address used for the order.

Can I change or cancel an order?

Contact us as soon as possible before shipment. We will try to help, but a change or cancellation cannot be guaranteed once processing begins or after shipment.

Can I return an item?

Eligible return requests may be made within 30 days after delivery. The item must be unused, in its original condition, and in its original packaging. Provide the order number or other proof of purchase.

When will I receive my refund?

After a returned item is received and approved, the refund is issued to the original payment method within 10 business days. A bank or payment provider may need additional posting time.

What if an item is damaged, missing, or incorrect?

Contact us promptly with the order information and clear photos. We will review the issue and explain the available resolution.

Which payment methods can I use?

Use one of the payment methods displayed in the secure Shopify checkout for the order. The available methods shown there are the methods currently offered for that transaction.